BoF Professional

How to Build a One-on-One Relationship With Your Customer

5 January 2021 • By Cathaleen Chen

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How to Build a One-on-One Relationship With Your Customer

Luxury retailers have long gone the extra mile to serve top-spending VIPs. Now, more brands are finding ways to scale personalised customer service. Here’s how to get it right.

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Teen Vogue’s Lindsay Peoples Wagner Named The Cut’s New EIC

4 January 2021 • By Chantal Fernandez

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Teen Vogue’s Lindsay Peoples Wagner Named The Cut’s New EIC

The youngest leader of a Condé Nast title is returning to New York Magazine and succeeding Stella Bugbee.

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How Covid-19 Is Catalysing a New Era of Luxury

4 January 2021 • By Lauren Sherman

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How Covid-19 Is Catalysing a New Era of Luxury

A potent combination of long-term industry forces and pandemic-induced shocks have forced changes the industry had been anticipating for some time. How will luxury catch up now that years’ worth of transformation happened only in a matter of months?

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A New Wave of Fashion IPOs

3 January 2021 • By Brian Baskin

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A New Wave of Fashion IPOs

This week, everyone will be talking about the Mytheresa, Poshmark and ThredUp IPOs, the Alexander Wang sexual assault allegations, the start of the post-Brexit era and LVMH’s plans for Tiffany & Co. Get your BoF Professional Cheat Sheet.

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Fashion Can’t Solve the Ocean Plastic Problem

22 December 2020 • By Jasmin Malik Chua

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Fashion Can’t Solve the Ocean Plastic Problem

Brands are pumping out millions of shoes, bags and shirts made with plastic they say was rescued from the world’s oceans and beaches. But the environmental impact is hard to measure and some experts say the industry is doing more harm than good.

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What’s Next for Streetwear’s Biggest Brands

21 December 2020 • By M.C. Nanda

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What’s Next for Streetwear’s Biggest Brands

The new owners of Stone Island and Supreme have lofty expectations for their billion-dollar brands. Is it possible to scale these labels without sacrificing cool?

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Get Out of China’s Coercive Cotton Fields

18 December 2020 • By Vikram Alexei Kansara

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Get Out of China’s Coercive Cotton Fields

This week, claims that over half a million Muslims from minorities in China’s Xinjiang Uighur Autonomous Region are being forced to pick cotton widely used in the global fashion industry stunned consumers and stained major brands, highlighting longstanding traceability problems that must be solved.

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What Beauty Brands Need to Do to Address Their Packaging Problem

18 December 2020 • By Cheryl Wischhover

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What Beauty Brands Need to Do to Address Their Packaging Problem

A growing number of consumers want beauty products minus the plastic packaging. Greener options are expensive — but some viable options are emerging.

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How 2020 Changed the World’s Biggest Fashion Market

17 December 2020 • By Zoe Suen

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How 2020 Changed the World’s Biggest Fashion Market

From Covid-19 to trade tensions, read about the forces that shaped China’s fashion, beauty and luxury sectors over the past 12 months and what to expect in 2021.

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H&M’s Helena Helmersson on Making Retail More Resilient

17 December 2020 • By Imran Amed and Tamison O'Connor

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H&M’s Helena Helmersson on Making Retail More Resilient

H&M Group sank to a loss in the second quarter of 2020 as the pandemic caused sales to plummet 50 percent year-on-year, but it has since recovered faster than expected. The fast fashion giant’s chief executive is focusing on more sustainable business models to drive growth in the coming years.

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